Frequently Asked Questions

How do I raise a problem or complaint?

We hope that you’ll have a great time scouting at 1st Hensingham and that it’s a positive experience from day one.  However, we appreciate that despite our best efforts there may be issues or concerns. 

In the first instance you should speak to one of your leaders so we can try to sort the problem out quickly and informally.

If you don’t feel able to discuss the issue with one of the section leaders, or you wish to raise a formal complaint, then please speak to our Group Scout Leader, Alf Branch.

Further information about the Scout Association’s complaints procedure can be found here.


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